Maintenance and service of power electronic devices

Sustainability and justification of investment in equipment of high value is achieved only through a regulated and comprehensive maintenance that ensures its functionality, maximum utilization and reaching a defined lifespan.

ENEL PS Service Center provides full maintenance services and repair of power electronic devices including preventive maintenance and incidental repair as well as the maintenance of all components:

• cooling systems
• generators
• UPS devices
• DC power systems / rectifiers, inverters, batteries / with defined on-site response time   (Service Level Agreement – SLA)

ENEL PS Service Center has a high level of service capacity centralized in one place with a wide range of service partnerships and that includes a knowledge base developed through a highly specialized technical personnel structure, a wide range of specific diagnostic tools and equipment as well as carefully selected stock of spare parts.

Regional Coverage 

BELGRADE, NOVI SAD, KRAGUJEVAC, NIŠ, PODGORICA

• 30 SERVICE TECHNICIANS AND ENGINEERS
• 20 MOBILE ON-SITE SERVICE TEAMS
• highly specialized SERVICE TEAMS FOR UPS systems – HVAC systems – DEA – Data Center power supply systems and batteries

Service benefits directly from partners

• Certified on-site service engineers
• Reliable advisor in terms of achieving optimal performance of your system
• Equipment purchase convenience – services and software in a single place
• The original and factory tested spare parts
• Firmware implementation on devices
• Comprehensive service adapted to your specific needs and budget

Regular service and maintenance

• Flexible contract packages related to regular maintenance
• ‘Single point of contact’ for different types of equipment
• 24/7/365 availability for technical support and possibility to report failure
• Emergency services at your location
• Emergency delivery of spare parts and replacement devices
• Remote control of equipment
• Monitoring and performance optimization
• Help with planning and budgeting
• Different modalities of financing

Service level agreement – SLA

• Defined response to emergency service – NBD, ND, 8GB, 4GB
• Extended warranty for most devices the company offers
• Preventive checks of devices according to the recommendation of the manufacturer
• Priority concerning the services and access to available spare parts
• Exclusive use of factory software and tools for proper service and maintenance
• Remote monitoring of the functioning of devices
• Extension of the lifespan of the product

‘Custom-made’ contracts

• SLA +
• Installation and rental of replacement equipment
• Network analysis
• Defined processes and activities during repair
• Defined repair conditions
• Defined repair deadline
• Defined response time to emergency calls – 2h