ENEL PS as an engineering company directs most of its energy towards complex solutions tailored to business users, ALLOWING you to focus on your core business.

Service Center

Maintenance and service of power electronic devices 

Sustainability and justification of investment in equipment of high value is achieved only through a regulated and comprehensive maintenance that ensures its functionality, maximum utilization and reaching a defined lifespan.

ENEL PS Service Center provides full maintenance services and repair of power electronic devices including preventive maintenance and incidental repair as well as the maintenance of all components:

  • cooling systems
  • generators
  • UPS devices
  • DC power systems / rectifiers, inverters, batteries / with defined on-site response time   (Service Level Agreement - SLA)

ENEL PS Service Center has a high level of service capacity centralized in one place with a wide range of service partnerships and that includes a knowledge base developed through a highly specialized technical personnel structure, a wide range of specific diagnostic tools and equipment as well as carefully selected stock of spare parts.

 

REGIONAL COVERAGE 

BELGRADE, NOVI SAD, KRAGUJEVAC, NIŠ, PODGORICA

  • 30 SERVICE TECHNICIANS AND ENGINEERS
  • 20 MOBILE ON-SITE SERVICE TEAMS
  • highly specialized SERVICE TEAMS FOR UPS systems - HVAC systems - DEA – Data Center power supply systems and batteries

SERVICE BENEFITS DIRECTLY FROM PARTNERS

  • Certified on-site service engineers
  • Reliable advisor in terms of achieving optimal performance of your system
  • Equipment purchase convenience – services and software in a single place
  • The original and factory tested spare parts
  • Firmware implementation on devices
  • Comprehensive service adapted to your specific needs and budget

REGULAR SERVICE AND MAINTENANCE

  • Flexible contract packages related to regular maintenance
  • ‘Single point of contact’ for different types of equipment
  • 24/7/365 availability for technical support and possibility to report failure
  • Emergency services at your location
  • Emergency delivery of spare parts and replacement devices
  • Remote control of equipment
  • Monitoring and performance optimization
  • Help with planning and budgeting
  • Different modalities of financing

SERVICE LEVEL AGREEMENT - SLA

  • Defined response to emergency service - NBD, ND, 8GB, 4GB
  • Extended warranty for most devices the company offers
  • Preventive checks of devices according to the recommendation of the manufacturer
  • Priority concerning the services and access to available spare parts
  • Exclusive use of factory software and tools for proper service and maintenance
  • Remote monitoring of the functioning of devices
  • Extension of the lifespan of the product

‘CUSTOM-MADE’ CONTRACTS

  • SLA +
  • Installation and rental of replacement equipment
  • Network analysis
  • Defined processes and activities during repair
  • Defined repair conditions  
  • Defined repair deadline
  • Defined response time to emergency calls - 2h
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